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COVID-19 Internal Communications Survey | 2020 Results Summary (digital copy)
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COVID-19 Internal Communications Survey | 2020 Results Summary (digital copy)

 
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  • How did internal communications work during COVID-19?
  • What perceptions did practitioners have about the value and impact of internal communications?
  • What were the key channels used? Which were the most effective?
  • What were the biggest challenges and opportunities for communicators?
  • What specific lessons did they learn from the pandemic and the communications related to it?
  • Which skills were the most valued during this time?
  • What advice do communicators have for their peers?

Learn all this and more from the insights gathered from the conducted in August 2020. COVID-19 has impacted the way the world operates and prepares for the future. Understanding the impact of internal communications on how organizations cope and manage engaging internal stakeholders is important for making better decisions in crisis scenarios.  The insights gathered aim to inform and direct future interventions for improving organizational communications, creating frameworks for enhanced engagement and building resilience among communicators and leaders.

On the lines of the earlier State of the Nation Surveys conducted by Intraskope in previous years, this study invited participation from internal communicators or those in positions where they were best equipped to respond. Those who participated in the study received a detailed summary report directly.

40 practitioners from India, UK, Greece, Kuwait and Ireland shared their perspectives on questions related to the crisis, interventions, the role of internal communications, priorities, channels, effectiveness and measurement related to COVID-19 communications

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